STUDIO POLICIES:

• All clients must be 18 years of age or older. We do not accept Parent/Guardian Consents.

• No guests, children (of any age) or animals are allowed in the studio. This is to prevent any distractions as well as cross-contamination.

• All Clients acknowledge that they have reviewed, understand and agree to all policies, Contraindications and Pre/Post Care for their specific appointment type(s) available here.

• Clients also agree to thoroughly review all appointment information - including pre/post care, location, date and time - which will be sent via email after booking.

• ID/Driver's License will need to be verified at start of your first appointment, so please make sure to bring it with you. We cannot work on you without your ID/Driver's License.

• BellaNova Beauty Haus is not responsible for any fees/charges (including missed work wages, travel expenses for clients who are not local, etc.) related to rescheduling and/or cancellations.

• All deposits and payments made to BellaNova Beauty Haus are non-refundable. 

• We reserve the right to refuse service at any time.

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BOOKING POLICES:​

• A non-refundable & non-transferable booking deposit is required to secure all appointments. This booking deposit will be applied towards your service total.

• Any remaining balance is due at the start of your appointment via Cash, Zelle, or Credit/Debit Card only. We do NOT currently accept Apple Pay, Venmo, CashApp, etc.

• If paying by credit/debit card there will be a 5% processing fee added.

• If paying with cash please bring exact change as we may not have change available on site.

• Touchup tiers are determined by amount of time since your last (most recent) appointment to your new scheduled appointment date. "Months" and "Years" are calculated by date to date. (Example, if you are trying to schedule a 4 Week - 4 Month Touchup and your last appt was on 1/31/24, then your Touchup would need to be before 5/31/24, etc.)

RESCHEDULES / LATE POLICY / NO SHOWS:

• RESCHEDULES:

  • Appointments can be rescheduled via text or email with at least 24 hours notice given.

  • If less than 24 hours notice is given, your appointment will be cancelled and your booking deposit will be forfeited. A new booking deposit will be required to schedule.

  • If less than 2 hours notice is given, you will also be charged the No Show Fee of $100 in addition to appointment cancellation and booking deposit forfeiture.

  • Please keep in mind when rescheduling, that applicable time frames for touchups and pricing will be adjusted according to the new rescheduled date. (example - if your new touch up appt. date is past the 4 month time frame it will be changed to a 5-12 month touchup, etc.)

• LATE POLICY:

  • Please arrive early/on time. We normally book clients back to back with little to no time in between.

  • There is a 15 minute late policy. Any more than 15 minutes late will result in you being marked a No Show which will result in automatic appointment cancellation, deposit forfeiture, AND being charged the No Show Fee of $100. 

  • Please also note that your appointment time slot will NOT be extended due to you being late.

• NO SHOWS:

  • Please understand that we block out time just for you. If you do not show up or give us enough notice, we lose that appointment and income entirely.

  • If you No Call/No Show, your appointment will be cancelled, booking deposit forfeited AND you will be charged the No Show Fee of $100.

  • This also includes if you show up to your appointment and we have to cancel it due to you failing to have read the policies or medical contraindications.

• CANCELLATIONS:

  • If the client decides to cancel the appointment completely instead of rescheduling, the deposit is still NON-REFUNDABLE.